De-escalate
In conflict resolution the best approach is to de-escalate.
Always try and turn the temperature down. Don’t match the temperature of the aggravated party, lower it.
This is WAY harder to do in practice though. It takes a level of self discipline that is learned through much, much practice.
Always try and turn the temperature down. Don’t match the temperature of the aggravated party, lower it.
This is WAY harder to do in practice though. It takes a level of self discipline that is learned through much, much practice.
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