Problem Definition

The problem has to be agreed upon before fixing it. Or else the wrong thing may get solved, or more likely a new problem created.

Defining the problem is almost as difficult as solving the problem or maybe more so.

Sometimes defining a problem means looking internally and admitting mistakes or oversights or other faults. Which is overwhelmingly hard.

Defining the problems requires investigation and honesty. It means being uncomfortable sometimes.

It's uncomfortable because it means change, and change means uncertainty. 

But defining the problem is critical to fixing it. At best you will end up bandaiding the problem if you don't define it and deal with it.